Loading the content... Loading depends on your connection speed!

Contact Us

The Flying Dutchman's Hide Out

 

See below for general questions, returns, contact info, etc.

Questions? We’ll help you out!
Privacy Policy
Order Acceptance Policy
Payment Options
Shipping Policy
Out-of-Stock Products
Multiple Product Orders
Taxes
Returns
Typographical Errors
Links
Copyright and Trademark Notice
Other Conditions

 

 

 

Questions? We’ll help you out!  by: admin
Please get in touch with us via email first, as this is the quickest way for us to get back to you. Got a question that’s not answered here? Don’t hesitate to drop us a line! We’d love to hear from you. All customer service and general inquiries are answered within 1-2 business days via email. This means if you submit your email to us on a Thursday night you may not hear back from us until Monday. We answer every inquiry submitted, so please be patient! Keep in mind that we run on Pacific time. We live in California!Joshsales@flyingdutchmans.comFlying Dutchmans19602 Sanderson Ln.Huntington Beach,
CA 92646
USA
^ Top

Privacy Policy  by: admin
We keep your personal information private and secure. When you make a purchase from our site, (we use Mijireh for our payment gateway, which provides a secure and PCI compliant ecommerce platform for collecting and transmitting credit card information) you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
To keep you informed about our latest offers, we may notify you of
current promotions, specials and new additions at Flying Dutchmans. You may unsubscribe from our newsletters by following the
unsubscribe instructions in any email you receive from us.When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you
enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions at Flying Dutchmans. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.We use “cookies” to keep track of your current shopping session to
personalize your experience and so that you may retrieve your shopping
cart at any time.
^ Top

Order Acceptance Policy  by: admin
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Flying Dutchmans reserves the right at any time after receipt of your order to accept or decline your order for any reason.
^ Top

Payment Options  by: admin
We accept the following Payment options thru our fully secure PCI compliant gateway Mijireh: StripePayments & PayPal: Both of which allows you to use a Visa, MasterCard, or Discover card for payment. There is no extra surcharge for using either options to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed according to each payment service providers policy, etc.
^ Top

Shipping Policy  by: admin
Shipping Times — Flying Dutchmans. Online ships to all 50 United States via USPS. Shipping is calculated directly from USPS based on your zip code and the number of items ordered. We do not ship International orders at this time.Most in stock orders will ship within two business days, provided the product ordered is in stock. Custom orders will be shipped 2 weeks from when order was placed.Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Flying Dutchmans only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
^ Top

Out-of-Stock Products  by: admin
We will ship your product as it becomes available. Usually, in stock products ship within two business days, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
^ Top

Multiple Product Orders  by: admin
For a multiple product order, we will ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
^ Top

Taxes  by: admin
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
^ Top

Returns  by: admin

Return accepted within 365 days.

Are we crazy? No, that’s not a typo; if you are not completely satisfied with your Flying Dutchmans online purchase & it remains in its unused / unwashed condition, then please send the return item(s) within 365 days from the date you received the shipment. Please include the original tags (still attached) and the original receipt. We will happily exchange the item(s) for another or apply a complete refund with your billing name and information. Exchanges are dependent on existing stock.

Item(s) must be unused and unwashed in original packaging. Refunds are issued in form of how purchase was paid. Please note that we cannot refund any shipping charges or handling charges. Sale item(s) are Final.

If you would like to change or cancel an order, please email sales@flyingdutchmans.com as soon as possible. We will try to accommodate your request but please understand that our order and shipping systems are designed to get orders on there way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process. Please contact us before you send the Return or Exchanged item(s) so that we can check inventory and answer all questions.

Email- sales@flyingdutchmans.com in the form of,

Example: Flying Dutchmans Return/Exchange Order # (your order number).

Please send Returns and Exchanges to: Flying Dutchmans Attn: Exchange and Returns 19602 Sanderson Ln. Huntington Beach, Ca. 92646

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

 
^ Top

Typographical Errors  by: admin
In the event a product is listed at an incorrect price due to typographical error, Flying Dutchmans shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Flying Dutchmans shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Flying Dutchmans shall immediately issue a credit to your credit card account in the amount of the incorrect price.
^ Top

Links  by: admin
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
^ Top

Copyright and Trademark Notice  by: admin
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store. Flying Dutchmans, Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
^ Top

Other Conditions  by: admin
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Flying Dutchmans Online store, signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
^ Top